Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development of the Customer Success profession and market.   As Executive Director of The Customer Success Association, and Publisher of Customer Success Magazine, Mikael's vision and commentary about how companies can optimize customer relationships is read in over 160 countries around the world.