avatar for Jeff Ernst

Jeff Ernst

Boston, MA
Jeff Ernst is co-founder and president of SlapFive, which helps B2B firms capture and unleash their customer voice. Jeff's obsession with customer success began with his first job as a technical support specialst, and grew as he ran customer advisory boards, user groups, and issue escalation. Jeff has been VP of Marketing for several software companies where he led the transformation from on-premise to SaaS delivery models. More recently he was principal analyst at Forrester Research, where he did extensive research into B2B buyer behavior and customer experience. Today's session is packed with lessons he learned in this research, as well as while launching and running Forrester's first customer voice program.

My Speakers Sessions

Thursday, October 20

4:00pm EDT