Customer SuccessCon East 2016

What could/should the profession become in the next few years?  How might that future be accomplished?  The sea-change in the technology industry’s profits-realization strategy, from selling perpetual licenses to on-premised software, ushered in Customer Success as a necessary role.  But the evolution of the industry and of the business sector overall hasn’t stopped.  It’s not about the software anymore.  The next big transformation, from product to authentic customer centricity, is beginning.  What will it mean to your company?  What will it mean to you as a customer success professional?

A panel of senior Customer Success leaders will give you their perspective on these issues as well.