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Thursday, October 20 • 3:00pm - 3:45pm
The Future of Customer Success

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What could/should the profession become in the next few years?  How might that future be accomplished?  The sea-change in the technology industry’s profits-realization strategy, from selling perpetual licenses to on-premised software, ushered in Customer Success as a necessary role.  But the evolution of the industry and of the business sector overall hasn’t stopped.  It’s not about the software anymore.  The next big transformation, from product to authentic customer centricity, is beginning.  What will it mean to your company?  What will it mean to you as a customer success professional?

A panel of senior Customer Success leaders will give you their perspective on these issues as well.

avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →

avatar for Bill Hobbs

Bill Hobbs

VP: Sales, Totango
Bill has over a decade of experience in customer success, business development, and change management.  He is a published author, tech advisor, and currently leads Totango’s business in the Eastern U.S. and EMEA markets.  His unique blend of Fortune 500 and startup experience... Read More →
avatar for Kia Puhm

Kia Puhm

Principal, K!A CX Consulting
Kia Puhm is an entrepreneurial business leader with over 21 years of experience building innovative Customer Experience practices that accelerate business growth. Her passion for, and rich experience in this relatively new and evolving field make her a sought after Thought Leader... Read More →

Thursday October 20, 2016 3:00pm - 3:45pm EDT
Charles River Ballroom 400 Soldiers Field Road, Boston, MA, 02134