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Thursday, October 20 • 4:00pm - 4:45pm
Customer Success and Sales/Marketing LIMITED

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Limited Capacity seats available

A Customer Success team inevitably acquires a lot of data about the customer in the course of their work together.  Effectively applying that data, however, is often another matter, especially in balancing the relationships with Sales and Marketing.  How should the Customer Success team build the credibility with Sales to where inappropriate prospective deals can be stopped before they become a retention problem?  And with Marketing, so that the marketing campaigns attract the right kind of leads?  Why should an individual Success Plan be done for every customer as a part of the selling process?  Who should do renewals and up-sells, and how should that process be handled? 

avatar for Dan Steinman

Dan Steinman

CCO, Gainsight
Dan is Gainsight’s Chief Customer Officer and, in that role, has ultimate responsibility for Gainsight’s customer’s satisfaction and success. Customers are his passion going all the way back to his days as an SE at IBM. Dan’s career includes being a very early employee at... Read More →

Thursday October 20, 2016 4:00pm - 4:45pm EDT
Charles River Ballroom 400 Soldiers Field Road, Boston, MA, 02134