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Thursday, October 20
 

12:00pm EDT

Registration The Atrium: (DoubleTree Suites by Hilton)

1:00pm EDT

The State of The Profession 2016 Charles River Ballroom

2:00pm EDT

ClearCompany: Segmenting for Growth Eliot RoomLIMITED Crimson Hexagon: Building a Customer Advocacy Program Fiedler RoomLIMITED Influitive: Customer health measurement in the age of the customer Charles River BallroomLIMITED SmartBear: Building a Customer Education program Anderson RoomLIMITED

3:00pm EDT

The Future of Customer Success Charles River Ballroom

4:00pm EDT

Customer Success and Sales/Marketing Charles River BallroomLIMITED Organizing, Measuring, & Compensating Customer Success Managers Fiedler RoomLIMITED The Changing B2B Customer: What it means to the Customer Success team Eliot RoomLIMITED The Politics of Customer Success Anderson RoomLIMITED

5:00pm EDT

Customer Success Technology Showcase and Reception The Atrium: (DoubleTree Suites by Hilton)